Terms & Conditions | SPT Uniforms

All orders are supplied under the following conditions:

Payment
Payment is required when ordering School uniforms using credit card or debit card.

Delivery
We offer several forms of delivery. If you are entitled to free delivery your order will be dispatched by Royal Mail or our Courier service. We reserve the right to choose any method of delivery if you have selected the free delivery option. Please make sure you have the ability to sign for your delivery. All goods dispatched need a signed for delivery. Please note that from dispatch Royal Mail delivery can take up to 5 working days to arrive. The courier service we supply is a next working day delivery from dispatch from our warehouse. The service does not deliver on Saturdays or Sundays or on Bank Holidays. Please make sure you select the correct delivery option to the urgency of your order. Make sure you take into account the extended delivery time from Royal Mail when you select this option. Royal Mail can take up to 2 days to trace any item sent. This can delay your order. This is Royal mail standard delivery practice. By selecting Royal Mail delivery you are happy to accept their terms and conditions of delivery. Available on request please email enquiries@sptuniforms.co.uk

We will endeavour to supply all orders within 12 days. However during busy periods we may need to extend our dispatch timescales. Any information on this will be display on our website or we will email you with a delivery date.

Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.

All shortages, damages or non-delivery of goods must be notified to us by email enquiries@sptuniforms.co.uk immediately.

Our Courier Company do delivery from 7am to 7pm on weekdays and we cannot give a guarantee time.

If you are not available at the time they call, you may find a card has been posted. It is up to you to respond and make arrangements for a suitable delivery time and date.

If you do not respond then any goods will be returned to us and you will be liable for any extra delivery costs.

From time to time we may source alternative delivery, especially during busy periods to guarantee delivery. This time maybe on an evening or weekends.

We are able to store orders for a later delivery if you require this. However it must be stated at the time of ordering.

If a you have selected the click and collect service with the Academy we will email/text you (If you selected the text me option when you placed your order) when the goods are ready for collection. Please do not contact the Academy or attempt collection until we have informed you. If you have any queries please contact us directly. We will ask for the name of the student for the Click and Collect service this is only for the Academy to identify the individual. This is printed onto the delivery label and order form this information is only processed once.

Email :enquiries@sptuniforms.co.uk

Phone: 0113 2459959

If you require any information, please email SPT Uniforms on enquiries@sptuniforms.co.uk , with your home address and order number to assist us with your enquiry.

Shortages
We will work to complete your order in full. However if we are unable to carry this out then we will inform you via email within 48 hours from placing the order giving you a expected delivery dates.

Offers
SPT Uniforms can at any time withdraw any promotion or offer. We can amend or change any promotion or offer. Alternatively we can promote any offer or promotion at any time. SPT Uniforms Ltd can withdraw or change any product at any time. SPT Uniforms can introduce any new products at any time.
SPT Uniforms Ltd reserves the right to change prices or specifications when necessary without prior notification.

Risk
Until title passes to the purchaser it shall indemnify SPT Uniforms Ltd against all loss or damage to the goods, including damage in transit, or depreciation in the value of the goods.
Risk in the goods will pass to the purchaser immediately upon delivery.

Privacy Policy

SPT uniforms Ltd and SPT Logistics. This privacy policy explains how we use any personal information we collect about you when you use this website.

Topics:

What information do we collect about you?
When we process your order what information do we use about you to process your order
How we use the information about you?
Marketing
Access to you information and correction
Cookies
Changes to our Privacy Policy
How to contact us

What information do we collect about you?

We collect information about you when you register with us or place an order for products and services. Website usage information is collected using cookies.

When we process your order what information do we use about you to process your order

We only use your information to process your order. All your information is stored within our website. We continually update all security and woo-commerce updates to make sure we are fully up to date with all aspects of security and cyber knowledge.

During your order being processed we print out an order which contains your order details, delivery address, email address and phone/text number. This information is not shared with any 3rd party this is for us to process you order. Once we have processed your order the printed order form is stored within our secure internal file system. These are destroyed by shredding after a period of time. (Between 12-24 months after your order date)

During processing your order we print out a returns note page. This contains your delivery address label which is peeled from the note and placed on the parcel/box. The returns form is then placed within your parcel/box. If by mistake a duplication returns note is printed this will be destroyed by shredding

During the delivery process we may share your phone/text number with DHL, DPD Local or Royal mail. If you selected the text me option when you placed your order. You may cancel this at any time by contacting us by email enquiries@sptuniforms.co.uk This is to enhance your delivery experience. The delivery company may contact you to let you know the date and time of your delivery. You have the option to amend the delivery to a choosing more suitable for you. This information once the delivery has been made is not stored. When you place a future order you will be asked to opt for the phone/text service.

We will ask for the name of the student for the Click and Collect service this is only for the Academy to indentify the individual this is printed onto the delivery label and order form this information is only processed once. When you place another order you will be prompted to add the information.

How we use the information about you?

We collect information about you to process your order, manage your account and if you agree, to email you about other products and service we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website. We do not share your personal information with any 3rd party companies with the exception of the above mentioned delivery companies for delivery purposes only. We may share your mobile/phone number and email address if you requested for a text update on your order with the delivery company so they can send you information about the date and time of your delivery.

Marketing

We would like to send you information about products and services of ours and other companies within our group which may be of interest to you. If you have consented to receive marketing you may opt out at a later day.

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes you can update your preference from your account page.

Access to you information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us enquiries@sptuniforms.co.uk or write to us at the following address SPT Uniforms Ltd, Unit 2 Ash Park, Lotherton Way, Garforth, Leeds, LS25 2BF

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor information. A detailed explanation of cookies is in our cookies page.

Changes to our Privacy Policy

We keep our privacy policy under regular review and we place any updates on this web page. This privacy policy was updated on the Updated 2nd May 2023

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email enquiries@sptuniforms.co.uk

Or write to us SPT Uniforms Ltd, Unit 2 Ash Park, Lotherton Way, Garforth, Leeds, LS25 2BF

Updated 22nd February 2024